For automatic door systems currently in operation at project sites, safety prevention and timely incident handling are critical factors to ensure continuous and stable operation. Arising from this practical need, Sonha Auto provides On-site troubleshooting and repair service for automatic doors and gates, delivered directly at the project site by a highly skilled technical team. This service enables rapid fault resolution, minimizes operational disruption, and maintains long-term performance efficiency for the facility.
Safety prevention measures for automatic doors
For investors and contractors
To enhance safety, it is recommended to use framed glass door panels (aluminum or stainless steel frames) to prevent accidents caused by glass breakage in the event of impact. Frameless glass panels (tempered glass without frames) should not be used.
The use of frameless glass panels (tempered glass without frames) is not recommended in high-traffic areas such as hospitals, shopping malls, office buildings, or public spaces. Selecting the correct automatic door configuration from the outset helps improve safety levels while minimizing risks and future repair costs.
For users
- Do not rush through the door. Avoid approaching the door diagonally.
- Do not stand in the doorway and obstruct the door’s opening or closing movement.
- Do not lean on the door leaf, glass panels, or step on the door.
- Do not stand chatting near the door or allow children to play around it.
- Be cautious of finger entrapment between two door leaves.
- Hold children’s hands when passing through the door. Pay special attention when people with disabilities or visual impairments are passing through.
Quick troubleshooting steps
If the automatic door is not operating, please check the items below (if you notice any abnormalities such as unusual noise, smoke, or odor, immediately turn off the power switch and contact us).
Note: Do not attempt to adjust or repair the equipment yourself.
The door cannot open or close, even manually
- [Cause] Obstructions on the door guide rail or inside the control unit => [Solution] Turn off the power and remove the obstruction.
- [Cause] The door is locked => [Solution] Turn off the power and unlock the door.
- [Cause] If the issue persists, the control unit may be faulty => [Solution] Turn off the power and contact the supplier or an On-site troubleshooting and repair service provider.
The door can be operated manually but does not function automatically
- [Cause] The power switch is not turned on => [Solution] Turn on the power switch.
- [Cause] Sensor malfunction => [Solution] Turn off the power and contact the supplier
- [Cause] If the issue persists, the control unit may be faulty => [Solution] Turn off the power and contact the supplier.
The door remains in the open position
- [Cause] An object is present within the sensor detection area => [Solution] Remove the obstruction from the sensor area.
If the door still does not operate stably after performing the above steps, a comprehensive on-site inspection is required.
Sonha Auto’s On-site troubleshooting and repair service
Warranty and repair hotline:: 0934 546 008
For complex technical issues or recurring faults during operation, Sonha Auto provides On-site troubleshooting and repair service for automatic doors, featuring a streamlined process and an experienced technical team with in-depth understanding of the operational characteristics of each door system.
The 24/7 automatic door repair service is particularly suitable for continuously operating facilities such as hospitals, shopping malls, airports, high-rise buildings, and integrated complexes, helping to:
- Quickly resolve faults and minimize operational downtime
- Ensure user safety throughout the entire operation process
- Accurately identify root causes and thoroughly eliminate technical issues
- Prevent damage from spreading to other system components
During on-site inspections, Sonha Auto technicians will assess the condition of components and proactively replace aging parts in a timely manner to ensure stable and safe operation of the door system, including:
- Rollers: Loud noise during opening and closing, door leaf jumping, or slipping off the track. Increased friction may directly affect motor lifespan.
- Pulleys: Abnormal noises with a risk of cracking or breakage during operation.
- Motors, sensors, electric locks: Reduced performance, unstable operation, or failure to meet actual operational requirements of the facility.
Sonha Auto directly supplies and replaces genuine automatic door accessories (NABCO, OPTEX, etc.) in accordance with the technical standards of each door system, ensuring stable, durable operation and minimizing the recurrence of faults after repair.
Automatic door maintenance process at Sonha Auto
In parallel with repair services, Sonha Auto implements a structured maintenance process to ensure long-term stability and safety of the door system, including:
- Guiding customers on proper use and operation of the door system
- Providing technical consultation for customers and dealers
- Receiving warranty requests and guiding the handling of minor issues
- Conducting overall inspections to promptly identify potential risks
With a flexible technical system and implementation process, Sonha Auto commits to fast incident response times:
- Hanoi: Troubleshooting within 48 hours from receipt of information
- Other provinces: Depending on geographic location, response time will not exceed 48 hours from request receipt
For any inquiries during the use of automatic doors, customers are encouraged to contact the hotline available all days of the week, including both office and non-office hours.
Warranty and repair hotline: 0934 546 008
The Sonha Auto team is committed to delivering professional, technically accurate, and needs-driven On-site troubleshooting and repair service, ensuring maximum safety and operational efficiency for every project.
If you need automatic door repair for a building, home-based automatic door repair, or are looking for a nearby automatic door repair provider with fast support, please contact Sonha Auto for prompt inspection and consultation.