PRIVACY POLICY
Last Updated: June 19, 2026
1. Commitment to protecting personal information
At Sonha Joint Stock Company, we respect the privacy of our customers, partners, and website visitors. We understand that protecting personal information is an essential part of building trust and maintaining long-term relationships with our customers.
This Privacy Policy is designed to help you understand how we collect, use, store, and protect your personal information when you visit our website or use the services we provide.
By using this website, you acknowledge that you have read, understood, and agreed to the terms set forth in this Privacy Policy.
2. Information we collect
When accessing our website or using our services, you may be asked to provide certain information to facilitate consultation, support, and customer service activities.
Personal identification information
This information may include:
- Full name
- Phone number
- Email address
- Company or organization name
- Contact address
- Inquiry, consultation, or quotation request details
Automatically collected technical information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Referral source
- Access date and time
- Pages viewed on the website
- User interactions with website content
This information is used to improve our services and enhance the user experience.
3. Purpose of information use
The information collected may be used for one or more of the following purposes:
- Receiving and processing customer inquiries.
- Providing product, service, and solution recommendations based on customer needs.
- Sending quotations, technical documents, or requested information.
- Supporting customers during the use of our products and services.
- Improving website content, design, functionality, and performance.
- Analyzing user needs to enhance customer experience.
- Measuring the effectiveness of marketing and online advertising activities.
- Sending updates, promotional offers, or relevant information where customers have consented to receive such communications.
- Complying with requests from competent authorities where required by applicable laws and regulations.
4. Cookies and tracking technologies
Our website uses cookies and similar technologies to enhance user experience and support data analytics activities.
Cookies may be used to:
- Remember user preferences.
- Analyze website traffic.
- Evaluate advertising campaign performance.
- Personalize content based on user interests and preferences.
Users may manage or disable cookies through their browser settings. However, disabling cookies may affect certain website functionalities.
5. Analytics and advertising tools
To improve operational efficiency and service quality, our website may use third-party analytics and advertising platforms, including but not limited to:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Enhanced Conversions
- Google Remarketing
These tools may collect data through cookies or similar technologies for the following purposes:
- Measuring advertising effectiveness.
- Understanding user behavior on the website.
- Optimizing customer experience.
- Delivering content and advertisements that are relevant to users’ interests.
In certain cases, contact information such as email addresses or phone numbers may be encrypted before being used for conversion measurement purposes in accordance with the policies of advertising platforms.
6. Information sharing and disclosure
We do not sell, trade, or rent customers’ personal information to any third party for commercial purposes.
- Personal information may only be shared when necessary in the following circumstances:
- Providing products or services requested by customers.
- Working with service providers that support technical operations, data storage, or system management.
- Conducting analytics, advertising, or marketing activities through partner platforms.
- Complying with requests from competent government authorities as required by law.
- Protecting the legitimate rights and interests of the Company when necessary.
Relevant parties are only permitted to use data within the scope of their assigned responsibilities and must comply with applicable confidentiality requirements.
7. Data retention period
Personal information will be retained for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.
When personal information is no longer required for processing purposes, it will be deleted, destroyed, or anonymized using appropriate methods.
8. Information security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or inappropriate disclosure.
Security measures may include:
- Data encryption where appropriate.
- Restricting access to personal information.
- Securing data storage and transmission systems.
- Monitoring and updating security measures in line with technological developments and industry best practices.
While we strive to maintain the highest level of data protection, no method of transmission or storage can be guaranteed to be completely secure.
9. Data subject rights
In accordance with applicable laws and regulations, users may have the right to:
- Be informed about the processing of their personal data.
- Request access to personal information being stored.
- Request correction or updating of inaccurate information.
- Request restriction or termination of data processing in appropriate circumstances.
- Request deletion of personal data as permitted by law.
- Submit complaints or reports regarding the misuse of personal information if violations are suspected.
Any requests relating to personal data may be submitted through our contact information provided below.
10. Links to third-party websites
Our website may contain links to third-party websites or services for additional reference and convenience.
We do not control and are not responsible for the content, privacy practices, or data processing activities of external websites. Users are encouraged to review the privacy policies of such websites before providing any personal information.
11. Updates to this policy
We may revise or update this Privacy Policy from time to time to reflect changes in business operations, technical requirements, or applicable legal regulations.
Any updates will be published on this website and will take effect from the date of publication.
We encourage users to review this policy periodically to stay informed about the latest updates.
12. Contact information
If you have any questions, comments, or requests regarding the processing of personal data, please contact us:
Sonha Joint Stock Company
Address: No. 55 Thuong Thuy Street, Phu Thuong Ward, Hanoi, Vietnam
Hotline: 093 645 6008
Email: sales@sonha.com
Website: https://sonha.com/
