Safety Precautions & Simple Troubleshootings

Content

Safety Precautions with Automatic Doors

For Investors and Contractors

It is recommended to use glass door panels with frame (aluminum, stainless steel) to avoid accidents caused by broken glass in case someone collides with the door. Do not use bare glass doors (tempered glass without frame).

For users of automatic doors

Do not stand in the middle of the door to prevent it from opening and closing.
Do not rush through the door. Do not walk diagonally towards the door.
Do not stand talking or let children play around the door.
Do not lean, touch (push or pull) or put your feet on the door, wall or partition. Make sure the door is open before going through.
Lead children when going through the door. Be careful when disabled or visually impaired people go through the door.
Be careful not to get your fingers stuck at the top or bottom of the door when the door is opening or closing.

Troubleshooting in simple situations

Automatic door does not open

Checkpoint	Correspondence contents
Is the power turned on?	Turn on the power.
Is it still locked?	Please unlock the key.
Is there any obstacle in the door opening / closing range?	Please remove the obstacle.
Isn’t only the touch sensor responding?	Replace the battery inside the touch sensor.
A control error may have occurred.	Turn off the power and then turn it on again.
Is there a foreign object in the lower guide rail?	Please remove it.
Is the upper sensor activated? *	Check if the LED lamp of the upper sensor is lit.
[Winter, during snowfall] Is there snow or ice in the lower guide rail?	Remove snow and ice. Put antifreeze.

Automatic door does not close

Checkpoint	Correspondence contents
Is the power turned on?	Turn on the power.
Is there any obstacle in the door opening / closing range?	Please remove the obstacle.
Are there any moving objects or obstacles in the sensor area? (Example: umbrella stand, streamer, houseplant, etc.)	Remove moving objects and obstacles.
Is there rain on the upper sensor?	Remove water drops.
Is foreign matter adhering to the photoelectric sensor?	Remove foreign matter.
Is there a foreign object in the lower guide rail?	Remove foreign matter.
A control error may have occurred.	Turn off the power and then turn it on again.
[Winter, during snowfall] Is there snow on the upper sensor?	Please remove the snow
[Winter, when snowing] Is there snow on the photoelectric sensor?	Please remove the snow
[Winter, during snowfall] Is there snow or ice in the lower guide rail?	Remove snow and ice. Put antifreeze

The automatic door cannot be closed

Checkpoint	Correspondence contents
Is the key still down and in contact with the key holder?	Please unlock the key.
Is there a foreign object in the lower guide rail?	Please remove it.
Is the floor mat caught?	Please correct the floor mat.
[Winter, during snowfall] Is there snow or ice in the lower guide rail?	Remove snow and ice. Put antifreeze.

The door that is about to close automatically opens

Checkpoint	Correspondence contents
Are there any moving objects or obstacles in the sensor area?	Remove moving objects and obstacles.
Is there any obstacle in the door opening / closing range?	Please remove the obstacle.
Is there a foreign object in the lower guide rail?	Please remove it.
Is there a new posting on the glass?	Please remove the notice.
[Winter, during snowfall] Is there snow or ice in the lower guide rail?	Remove snow and ice. Put antifreeze.

Sound from automatic door

Checkpoint	Correspondence contents
Are there any rubbing objects such as posters on the door glass?	Please remove it.
Is the upper inspection port rubbed?	Please contact the Nabco Call Center.
Is the rubber around the door rubbed?	Please contact the Nabco Call Center.
Noise from the lower guide rail.	Please spray the anti-friction spray with lubrication spray.
Is there a foreign object or fallen leaf between the lower guide rails?	Please remove it.
There is sound from the drive.	Please contact the Nabco Call Center.
Is the sash rubbing?	Please contact the Nabco Call Center.

* Be sure to turn off the automatic door when working on the automatic door running section.

For any questions during the use of automatic doors, please contact hotline 0934 546 008 for detailed advice and answers. Son Ha Auto’s team is committed to bringing customers the best service with the best experience!