Warranty Service
♦ All products supplied and installed by Sonha have a warranty period of 1 to 2 years in accordance with manufacturers’ standards
♦ Services are perfomed by qualified, enthusiastic, skillful, experienced technicians having full set of modern specialized equipments.
♦ Service hotline number 0934546008 is available day and night for
► Providing users’ manuals (how to use product properly)
► Answering technical questions from agents and customers
► Receiving warranty claims, remote troubleshooting of simple problems
♦ Response time to the site:
► In Hanoi: Serviceman can be dispatched within 24 hous
► Outside Hanoi: Serviceman can be dispatched within 48 hous
♦ Optimized solutions for customers:
► Simple problem can be fixed at site;
► With serious problem, a spare part can be used temporarily to ensure continuous operation
♦ Provide free of charge inspection for operator of highly intensive use during warranty period
